- Fast service for the large number of customers
- Comfortable and functionally advanced interface for creating IVR applications.
- The possibility of unaided implementation of advanced business logic of IVR application in graphical tool - Javira Studio
- Support for analogue channels, digital lines and VoIP technology.
- The platform is independent from the telephone exchange
- Possibility to logon and monitor the system events
- Flexible usage of IVR system resources
- Reduction of service costs
- More complete usage of the existing human and system resources
- IVR module can be integrated with Contact Center platform
- Possibility to integrate with the Client’s systems for the purpose of data presentation in the IVR system realized through text to speech – TTS or recorded prompts.
- Possibility to use voice navigation in IVR system - ASR (Automatic Speech Recognition) in order to make the advanced technology, based on voice only (without the navigation using DTMF codes) available for the customers.
- Vast scalability of the platform realized through adding hardware and licence resources and additional servers – redundancy element for large, multiline systems.
- Easy and fast implementation
- Trainings and technical support are available during unassisted development of voice applications logic
- Available and documented API interface for Framework layer that allows using available and documented functions from the level of Java environment.
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