Wind Telecom
[Image1] Search
Przegl¹darka nie obs³uguje plików flash.
Skip Navigation Links.
Business benefits

Voice Services Platform

  • Fast service for the large number of customers

  • Comfortable and functionally advanced interface for creating IVR applications.

  • The possibility of unaided implementation of advanced business logic of IVR application in graphical tool -  Javira Studio

  • Support for analogue channels, digital lines and VoIP technology.

  • The platform is independent from the telephone exchange

  • Possibility to logon and monitor the system events

  • Flexible usage of IVR system resources

  • Reduction of service costs

  • More complete usage of the existing human and system resources

  • IVR module can be integrated with Contact Center platform

  • Possibility to integrate with the Client’s systems for the purpose of data presentation in the IVR system realized through text to speech – TTS or recorded prompts.

  • Possibility to use voice navigation in IVR system - ASR (Automatic Speech Recognition) in order to make the advanced technology, based on voice only (without the navigation using DTMF codes) available for the customers.

  • Vast scalability of the platform realized through adding hardware and licence resources and additional servers – redundancy element for large, multiline systems.

  • Easy and fast implementation

  • Trainings and technical support are available during unassisted development of voice applications logic

  • Available and documented API interface for Framework layer that allows using available and documented functions from the level of Java environment.
Top page


placeholder_01_en-.png