Contactis ReStore
- Improves quality of customer care service – the system allows to analyse the calls carried out by the consultants and identify the training needs.
- Gives possibility of multiple verification of data provided by the customer (delivery address, name, etc.) - reduction of costs due to reduction of errors.
- Monitors quality of the provided services through the analysis of Call Center operations.
- Verifies efficiency of outbound campaigns.
- Provides effective system of employees’ rewarding for their actual effects of their work – possibility to verify the number of calls, their duration and the quality of customer care service.
- Detects dishonest customers and provides support in disputes – the recordings can be used as evidence in dispute resolving.
|