Contactis customer care Center includes:

• Automatic Call Distribution system
  
  
• Inbound and outbound marketing campaigns
  
  
• Versatile tools for current and historical data management and analysis.
  
  
• Advanced IVR module for automatic user service related to commercial, emergency and vindication helpline operations.
  
  
• A full set of internet options including chat and call back.
  
  
• Programming tools for further development of the system.
  
  
• Allows integration with Microsoft CRM system and other business solutions within the commercial and emergency helpline.
  
  
• Contactis system cooperates with the majority of PBX’s and other IP devices of the leading manufacturers such as Alcatel, Cisco, Nortel, Siemens and others.

The most important features of Contactis Contact Center system are:

• Efficient dialling system in outbound campaigns that allows increasing the efficiency of agents even by 150%.
  
  
• Pop-up windows decrease time of service to 15 seconds, which brings savings of 100 000 EUR per year in case of medium customer care Center.
  
  
• Efficient directing of incoming calls saves time of both the customer and the consultant.
• Thanks to IVR platform monthly savings reach the sum of 40 000 EUR whereas the system’s availability grows rapidly.
  
  
• Scripts increase consultant’s efficiency by about 30%, reduce stress and improve quality of outgoing information.
  
  
• Recording of calls and other data for the needs of quality management increases customer satisfaction and reduces rotation of employees.