Wind Telecom
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Functionality

Finances and Banking

  • Support and services dedicated to business clients in the area of inbound info lines with consideration of call parameters and skill-based routing.

  • Support for the process of anticipated business processes ensured by the possibility to use Call Center functionalities as the first layer initiating subsequent customer care services in the outbound mode (three modes of setting up the calls: Preview, Progressive and Predictive).

  • Functional environment for building IVR applications integrated with internal Electronic Banking System along with Text To Speech functionalities.

  • Recording of TDM and VoIP telephony based connections – H.323 along with integration with Contact Center system.

  • Statistics and reporting module for Contact Center system operations providing an array of reports and analytic conclusions available from WWW level.

  • Tools enabling the company to build market advantage over competitors concerning possibilities of the provided services and openness to new voice technologies.

  • High quality hardware components and system modules.

  • Possibility to extend the system and its scalability by adding subsequent hardware and system modules.

  • Possibility to implement fully redundant solution in the dispersed architecture.

  • Providing the customers with products and services information, carrying out transactions and giving orders in automatic mode by communicating with the electronic banking system in the bank to obtain information about the client on the basis of available data (authentication data).

  • Providing the customers with information about realized functions by reading the appropriate voice announcement according to IVR application tree logic.

  • Integration with internal electronic banking service system.

  • Automatic access to the range of information and functionalities directly from the telephone set.

 

Basic and most frequently used functionalities allow to:

  • Receive information about current account balance and performed transactions

  • Obtain transactions history

  • Order transfers and single or standing orders.

  • Setting up deposits and performing all deposit-related transactions.

  • Get information about bank loans

  • Get information about debit cards

  • Provide service of credit cards

  • Provide service of investment funds

  • Provide service of mortgages

  • Get information about other products of the bank
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