Contactis Contact Center supports services related to making hotel reservations and enhances them through:
- Reservation via SMS including confirmation of reservation
- Recognizing and greeting the regular customer by his/her name (TTS at IVR)
- Access to the system from each hotel localization without the need to integrate various telephone exchanges (VoIP)
- Separate service for business/corporate customers
- Carrying out surveys concerning customer’s satisfaction via phone or e-mail and through telemarketing
- Skype plug-in on the hotel’s website integrated with the system
- Extension of SMS-based reservation to other services
- ASR - based reception
Contactis Contact Center – benefits of using the system • Raising the level of customer’s satisfaction through making him/her more recognizable. • Improving the effectiveness of customer care and introducing new services. • Integration of the dispersed hotel receptions into one telephone system thanks to VoIP technology without incurring high costs for infrastructure.
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