Wind Telecom
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Business benefits

Contactis ReStore

  • Improves quality of customer care service – the system allows to analyse the calls carried out by the consultants and identify the training needs.

  • Gives possibility of multiple verification of data provided by the customer (delivery address, name, etc.) - reduction of costs due to reduction of errors.

  • Monitors quality of the provided services through the analysis of Call Center operations.

  • Verifies efficiency of outbound campaigns.

  • Provides effective system of employees’ rewarding for their actual effects of their work – possibility to verify the number of calls, their duration and the quality of customer care service.

  • Detects dishonest customers and provides support in disputes – the recordings can be used as evidence in dispute resolving.

 

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