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Contactis Contact Center

  • Extended ACD mechanism

  • Skill-based routing

  • Possibility to operate in inbound or outbound mode.

  • Possibility to use additional communication channels (SMS, e-mail, fax, etc.)

  • On-demand calls support („Call me back”)

  • Advanced connection control (transfer, consultation, conference, hold, etc.)

  • Customer contacts history recording.

  • Presentation of customer data on consultant’s computer screen (pop-up windows)

  • Scripting

  • Management and monitoring of consultant’s work through supervisor’s application.

  • Internal communication between supervisor and consultants (chat function)

  • Extended on-line statistics and historical reports, possibility to export to a chosen format

  • Integrated IVR module

  • Integrated text-to-speech (TTS)

  • Integrated ASR with full support for Polish

  • Cooperation with the telephone exchanges of leading manufacturers

  • Cooperation with analogue telephone lines, PRI ISDN, BRI ISDN

  • Cooperation with Voice-over-IP (VoIP) protocol

  • Close integration with call logging system

  • Integration with wallboards

  • A built-in voice mail module for Contact Center

  • The possibility of further development by third parties (Contactis SDK)
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