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Contactis Health Care

Patient service Center available within the Contactis Health Care platform contains:

  • Advanced IVR module supported by text to speech technology for automated customer service within the scope of:
    • Providing information about the health-care institution – working hours, doctor’s offices and surgeries, availability of doctors and nurses, hospital duty hours

    • Possibility to change or check out the appointment with a particular doctor in available term on the basis of granted digital ID.

    • Possibility to verify data and all information concerning patient stored in the database.

  • ACD system, which guarantees skill-based routing.

  • Modules for providing automatic notifications to the patients via SMS, e-mail, phone, regarding scheduled vaccinations, visits and other meetings and/or notifying the medical personnel working outside the institution about the patients who cancelled their orders.

  • Full set of internet options enabling the patient to contact the health-care institution over the internet including conversation with consultant at the reception desk and possibility to leave the message and call back the patient.

  • The module, which presents personal information about the calling patient prior to establishing the connection, enables more individual approach to the patient.
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