Patient service Center available within the Contactis Health Care platform contains:

• Advanced IVR module supported by text to speech technology for automated customer service within the scope of:
  
  • Providing information about the health-care institution – working hours, doctor’s offices and surgeries, availability of doctors and nurses, hospital duty hours
    
    
  • Possibility to change or check out the appointment with a particular doctor in available term on the basis of granted digital ID.
    
    
  • Possibility to verify data and all information concerning patient stored in the database.
    
    
• ACD system, which guarantees skill-based routing.
  
  
• Modules for providing automatic notifications to the patients via SMS, e-mail, phone, regarding scheduled vaccinations, visits and other meetings and/or notifying the medical personnel working outside the institution about the patients who cancelled their orders.
  
  
• Full set of internet options enabling the patient to contact the health-care institution over the internet including conversation with consultant at the reception desk and possibility to leave the message and call back the patient.
  
  
• The module, which presents personal information about the calling patient prior to establishing the connection, enables more individual approach to the patient.