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Contactis Contact Center

In companies managed in a modern way customer contact is more and more often carried out via phone, fax or e-mail. Contactis Contact Center is a business solution that supports developing and maintaining customer relations through the use of the abovementioned communication channels. Contactis, as a leader among medium customer care Center solutions, enables corporations to manage their customer relations in an efficient and economic way.

Effective customer care requires accurate knowledge about customer’s needs and conduct. Acquisition of knowledge giving advantage over the market competitors demands a systematic gathering and analysing of information coming from the customers within Contact Center cell. 

The key aspect that affects uniqueness and usefulness of the Contactis Center platform is the advanced consultant application, integrated with ERP, CRM, GIS class systems, and with solutions supporting Document and Group Work Management in the company as well as others.

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