Contactis Contact Center is a tool supporting contact with the customer of internet portal.   Contactis Contact Center handles info lines, technical support and the process of telemarketing sale.

Contactis Contact Center facilitates:

• Integration with the client’s systems.
  
  
• Effective customer service by the employee most competent in respect of particular products or services.
  
  
• Flexible management of human resources.
  
  
• Voice contact (also video contact in the future) of the customer with the company based on VoIP technology.
  
  
• Scalability of the solution through quick and economic reaction to the increase in number customers and their constantly changing needs.

Contactis Contact Center – benefits of using the system

Using VoIP-based PBX in the IT company is the key issue to underline its innovativeness. Contactis Contact Center system is a tool which allows managing the large number of contacts effectively, improving the time of reaction and helping to solve the problems of the customer in a competent way. Quick identification of incoming call and transferring it to the proper employee is a crucial element of maintaining high quality of services and competitiveness.