Customer service Center available within the Contactis Insurance platform contains:

• Advanced module of Interactive Voice Announcement supported by text-to-speech technology for automated customer service within the scope of:
  
  
  • Providing information about the company.
    
    
  • Possibility to verify data and all information about the insurance policies stored in the base.
    
    
• ACD system that guarantees skill-based routing.
  
  
• Modules for providing automatic notifications for the customers via SMS, e-mail, phone, about scheduled visits and other meetings.
  
  
• Full set of internet options enabling the customer to contact the insurance company/insurance agent over the internet including conversation with consultant at the reception desk and possibility to leave the message and call back the customer.
  
  
• The module, which presents personal information about the calling customer prior to establishing the connection, enables more individual approach to the customer.